At City Glassware, we want you to be completely satisfied with your purchase. If you are not satisfied with your products, please read our Refund and Returns Policy for details on how to proceed.
1. Returns
You may return items within 7 days of receipt, provided that:
- The product is unused, undamaged, and in its original packaging.
- You have the original receipt or proof of purchase.
Exceptions:
- Products that are custom-made or personalized cannot be returned.
- Perishable or consumable items (e.g., food products) are non-returnable.
2. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund request. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process the refund.
Refund Process:
- Refunds will be processed within 5-10 business days of receiving the returned item.
- The refund will be issued for the value of the product, excluding any shipping fees, if applicable.
3. Exchanges
If you would like to exchange a product, please contact us within 7 days of receiving the item. We will provide instructions on how to exchange the product for one of equal value, if available.
4. Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately. We will arrange for a return or exchange of the product at no extra cost to you.
5. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact us at [Your Email Address] or call [Your Phone Number] to request a return authorization.
- Provide your order details, including the reason for the return or exchange.
- Once approved, return the product to our store at Evening Bazaar, Chennai, along with the original packaging.
6. Shipping Fees
Customers are responsible for the shipping fees when returning products unless the return is due to a defective or incorrect item.